This Privacy Policy outlines how Dari Services for Communication and Information Technology (“Dari Services”, “we”, “our”, or “us”), a company operating in the Kingdom of Saudi Arabia (KSA), collects, uses, stores, and shares personal information through its website Dariapp.com and its mobile application (together, the “Platform”).
The Platform is owned by Dari Services and operated under license by Techpoint LLC-FZ, a company based in the United Arab Emirates (UAE). This Privacy Policy applies strictly to online activities conducted on the Platform and does not apply to offline activities or external practices.
1. Information We Collect
Anonymous Data
We may collect non-identifiable information such as device type, browser version, language settings, pages visited, and time spent on the Platform. This data is used for analytics and service improvement and cannot identify you personally.
Personal Data
You may choose to provide us with identifiable data, which may include:
- Full name
- Email address
- Phone number
- Home or mailing address
- Location data (if enabled)
- Service booking details
- Payment transaction information (via third-party gateways)
- Feedback or communication with customer service
You typically provide this data when you:
- Register or interact with the Platform
- Book services or submit inquiries
- Request marketing communication
- Participate in surveys, promotions, or polls
- Provide feedback or report issues
Providing personal data is voluntary, but some services may not function without it.
2. How We Collect Data
We collect personal data through the following methods:
(a) Direct Interactions
You provide information when you:
- Sign up for an account or book services
- Communicate with our support team
- Submit feedback or complaints
- Opt into marketing or updates
(b) Automated Technologies
When you use our app or visit our website, we may automatically collect technical and usage data through cookies, tracking scripts, server logs, and similar technologies.
(c) Third Parties
We may receive personal data from:
- Analytics and advertising services (e.g., Facebook)
- Payment processors
- Identity verification or technical service providers
3. Legal Basis for Processing Personal Data
We process personal data based on one or more of the following legal bases in accordance with the PDPL:
- Your consent, where required by law (e.g., marketing or cross-border transfers)
- Performance of a contract, such as delivering booked services
- Compliance with a legal obligation, including regulatory requirements
- Legitimate interests, such as improving services or preventing fraud, provided your rights do not override these interests
4. How We Use Your Data
We use your data for the following purposes:
- Service Delivery: Fulfilling your bookings and providing requested services
- Customer Support: Responding to inquiries or issues
- Marketing: Sending you promotional messages (if you’ve opted in)
- Data Analysis: Aggregated usage data to enhance platform performance
- Legal Compliance: Fulfilling obligations under KSA laws and responding to lawful requests
5. Payment Information
We do not store, sell, rent, or share your credit or debit card information. All payment transactions are securely handled by authorized third-party payment gateways.
6. Data Transfers & International Processing
Your personal data may be stored or processed on servers located in Bahrain and may be transferred to third parties or service providers in other countries (including the UAE and other jurisdictions) to support service delivery, analytics, and customer support.
These transfers qualify as cross-border data transfers under the Saudi Personal Data Protection Law (PDPL). We ensure such transfers are conducted in compliance with PDPL requirements and, where required, with approvals from the competent regulatory authority (e.g., SDAIA).
By using our services, you provide explicit consent to such cross-border transfers, and we ensure appropriate safeguards are in place.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your data, including:
- Secure access controls
- Data encryption during transmission and at rest
While we take all reasonable steps to protect your data, no online transmission is ever completely secure. We do not currently conduct formal vulnerability assessments on a regular basis.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. Once no longer needed, your data will be securely deleted or anonymized.
9. Your Rights Under PDPL
You have the following rights under the Saudi Personal Data Protection Law (PDPL):
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct or update inaccurate data
- Deletion: Request the deletion of your data (where legally permissible)
- Data Portability: Request to transfer your data to another service provider
- Opt-In/Opt-Out: Manage marketing preferences via app settings
- Withdrawal of Consent: You may withdraw your consent at any time
To exercise your rights, please email us at: support@dariapp.com
We may request identity verification before fulfilling your request and will respond within a reasonable time frame in accordance with PDPL requirements.
10. Use of Data for Minors
Our services are not intended for users under the age of 18. We do not knowingly collect data from individuals below this age. If we learn that data from a minor has been collected without appropriate consent, we will delete it promptly.
11. Third-Party Websites
The Platform may contain links to external websites. We are not responsible for the privacy policies, content, or practices of any third-party websites. Users are encouraged to review their privacy policies before sharing personal data.
12. Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page and will be effective immediately upon publication. You are encouraged to review the policy periodically.
13. Contact Us
For questions, requests, or to exercise your data rights, please contact:
Dari Services for Communication and Information Technology
Email: support@dariapp.com